with John DiJulius
Become the brand people can’t live without. Learn how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant!
You’ll discover how to:
John R. DiJulius III is the author of three books on Customer experience. He is the president of The DiJulius Group—a Customer service consulting firm that works with companies like Starbucks, The Ritz-Carlton, Lexus, and many more.
with Darci Lang
A positive attitude is at the heart of your personal and professional success. It helps you work well with others and better serve clients. It keeps you and your team engaged; even during challenging times.
You’ll discover how to:
with Jeff Mowatt
Imagine leading a team whose service is so outstanding it becomes your brand. Customers hear about you, are drawn to you, and refuse to leave you because your team is the industry Service Icon. You are one of the few leaders who no longer has to deal with the hassles of staff turnover and customer complaints. Best of all, you’ll learn how to accomplish all of this in just 90 minutes a month.
You’ll discover how to:
Unlike other approaches that merely focus on surface behaviours, this addresses the root cause. As Jeff puts it, “If you try to enhance customer service behaviours without looking at the culture, you’re painting over rust – the underlying problems will resurface.”
with Deri Latimer
Leaders today are required to be skilled facilitators who are able to energize, collaborate with, and engage people to achieve organizational outcomes. The latest research in neuroscience is helping you to discover how your brain works – and what you can do to create more opportunities for insight, handle pressure effectively, and facilitate positive change in yourself and others.
This energizing session will awaken your mind, ignite your curiosity, and enliven your action!
You will discover how to:
If you work at beach resort – where customers are relaxed and enjoy spending their money – it’s easy to have happy customers. It’s harder when customers think of doing business with you as a chore, or as merely a means to an end. In this super-session panel, 3 business leaders will share their secrets for creating customer loyalty – even with grudge purchases.
You’ll discover how to:
If you ever face customers who are reluctant to deal with the hassle of doing business with you, who express resistance to prices, you won’t want to miss out on this session.
You already know that in today’s commoditized marketplace, your #1 competitive advantage is your team’s service. And it’s one of the few things you have total control over. This summit is for leadership teams who:
Unless you are a government monopoly, chances are your business model may soon be – if it hasn’t already been – disrupted by some version of your industry’s Uber. That means to keep and grow your market share, your customers can’t be merely satisfied. They need to be fiercely loyal. Take advantage of this opportunity to step back from your daily activities and generate ideas to ensure your customers feel an emotional bond to your brand. And only to your brand.
You may have found that trying to introduce new ideas to an established business can be challenging. That’s why we encourage bringing your leadership team, and why we offer savings when you register groups of 6 people or more. Your decision makers get the same message at the same time, you can share ideas over lunch and during breaks, and you can move into action the very next day.
Ever been to a conference where you’re crammed shoulder to shoulder, forced to sit through somebody reading PowerPoint punishment in a monotone that has you wishing you were anywhere but there? Us too. That’s why all of the keynoters are professional speakers who know how to engage and entertain a business audience while sharing relevant ideas. The day will fly by; ending with you and your leadership team being re-focused and recharged.
Thursday, Nov 15, 2018
8:00am – 8:30am Check-in
8:30am Summit launch and intro with host, Jeff Mowatt
Keynote Deri Latimer: The Neuroscience of Leadership: Strategies for a Positive and Productive Service Culture
Break
Keynote John DiJulius: Creating a Customer Service Revolution
Noon – 12:45pm Lunch (included with registration)
12:45pm Industry Super Session Panel: Creating Customer Loyalty with Grudge Purchases
Keynote Darci Lang: Focus on the 90% – enhancing your service attitude at work and at home
Break
Keynote Jeff Mowatt: Leading a Customer-Focused Team: Making Service your key differentiator – in just 90 minutes a Month
4:30pm Close
Radisson Hotel & Convention Centre, 4520 76 Ave NW, Edmonton, AB. Canada T6B 0A5, 780-468-5400 Complimentary Parking
Standard (up to 6 days prior to Summit date) $975
Advance rate (1-4 weeks prior to Summit date) $745
Amounts are in Canadian dollors.
Groups: You’ll automatically receive 10% off the above rates when you register groups of 6 people or more.
To guarantee your seating register today by calling us at 1-800-566-9288, within Calgary 403-244-9094. Or Register Online:
You may cancel up to 30 days in advance and receive a full refund. You may switch registrants at any time.