Build your base

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Calgary, Nov 14, 2019. Enrolment is limited. Guarantee your seating and register today.


  • David Irvine

    Bestselling Author, The Leader’s Navigator™

    Authentic Leadership: It’s about Presence, not Position
    Building a customer service culture doesn’t happen by accident. It requires intentional leadership. Remarkable customer experience is built on the foundation of solid relationships, engagement, and accountability – a remarkable employee experience. Fostering a customer service mind-set within your employees starts with a service mind-set toward your employees.

    Take this opportunity to gain a new perspective on customer service from one of Canada’s most respected voices on leadership and organizational culture. Based on David Irvine’s most recent book, The Other Everest: Navigating the Pathway to Authentic Leadership, you will be inspired by a new view of who you are as a leader and a fresh vision of leadership that will ensure a great customer service culture.

    You’ll discover how to:

    • Inspire accountability for great customer service through increased trust, engagement, connection, and clarity.
    • Empower your team to be customer service leaders.
    • Amplify your leadership through a deeper authentic presence.
    • Strengthen your leadership capacity and build an engaged, authentic culture – the foundation of customer service accountability.

    “David instructed, guided and challenged our team in the area of leadership and accountability. His personal approach and deep insight kept us engaged and energized and we left that room as better leaders and more importantly, better people. If your team is looking for a challenge that will make a “real” difference in your business, David is the guy to help you.”

    Michael Simms, VP Retail, Kent Building Supplies, a Div of JD Irving Ltd

David Irvine

Bestselling Author, The Leader’s Navigator™

David Irvine is sought after internationally as a speaker, author, and trusted leadership advisor. His work has contributed to the building of accountable, dynamic and engaged organizations across North America. As one of Canada’s most respected voices on leadership, organizational culture, and personal development, David has dedicated his life to creating workplaces, communities, and families that foster accountability, authenticity, and caring.

David has written several best-selling books, including the recent and notable, Caring Is Everything- Getting to The Heart of Humanity, Leadership and Life, a powerful work on the importance of seeking an authentic life. The Other Everest – Navigating the Pathway to Authentic Leadership, released in August, 2018, provides a synthesis of David’s learnings, teachings and wisdom gleaned over a 35 year career of connecting and communicating at the cutting edge of entrepreneurial, business and organizational culture.

  • Patricia Katz

    Engagement Strategist, Best Selling Author,
    Hall of Fame Speaker

    Fueling Enthusiasm – Building a Culture of Appreciation
    A recent survey reports that 64% of employees leave their jobs because they don’t feel valued. Don’t let this happen on your watch. You can become a more appreciative presence in the lives of others. Know that when you build a more appreciative workplace, you strengthen relationships in ways that maintain the loyalty of employees and clients alike.

    You’ll discover how to:

    • Cultivate a more appreciative mindset and tap into opportunities to express appreciation
    • Avoid pitfalls and grow more confident when encouraging others
    • Strengthen the power and impact of your appreciative comments
    • Model the way by celebrating your own successes and contributions

    When encouragement flows freely, relationships flourish, and positive results follow.

    “Patricia hit the mark in what I look for most in a presenter; all attendees took away something useful to apply to their work and personal lives.”

    Pam Bartoshewski, Controller,
    Saskatchewan Trade & Export Partnership

Patricia Katz

Engagement Strategist, Best Selling Author, Hall of Fame Speaker

In over three decades as a speaker and consultant, Patricia Katz, MCE, HoF of Optimus Consulting, has inspired tens of thousands of people to accomplish what matters most in ways that bring more peace of mind. She knows that in our hurry to get things done, it’s tough to take the time and make the effort to encourage others and appreciate ourselves.

Pat helps organizations and their leaders generate stronger results while creating a more satisfying work and life experience for all.

Clients call on her to help them boost energy, fuel enthusiasm, inspire insight, and rekindle spirit.

She is the bestselling author of six books, who also writes Pause, a popular online newsletter.

Pat is a recipient of the YWCA Women of Distinction Award for Leadership and Management and the Saskatchewan Women Entrepreneurs’ Award as Business Of The Year.

She holds a Masters degree in Continuing Education, and is an inductee of the Canadian Speaking Hall of Fame.

She is an avid traveler, an accomplished watercolor artist, a wife of 45 years, a mother of two and grandmother of three.

  • Greg Schinkel

    President – Front Line Leadership Systems,
    Author – “Employees Not Doing What You Expect” and “What Great Supervisors Know”

    Front Line Leadership Strategies for Service Excellence
    How to Engage Your Front Line Team to Deliver Exceptional Performance

    Your front line leaders bring your company’s culture and values to life for your team members and for your customers. Apathy and disengagement can undo all the hard work you put in to build your business. Learn how to create a consistent, capable leadership team at the front line of your business and watch as retention, engagement, sales and profits soar.

    You’ll discover how to:

    • Tap into your own reservoir of resiliency to bounce back from adversity and fulfill your vision for your business.
    • Create a positive team subculture that drives sales, customer retention and profits.
    • Cascade your strategies and values consistently throughout your leadership team.
    • Apply proven leadership principles to advance your career and create greater success in all areas of your life.

    See why many of North America’s leading companies look to Greg and his team to improve the capability and consistency of their leaders in order to drive extraordinary performance.

    “Our team can be skeptical of ‘soft skills’ training but Greg’s engaging style maintained a high level of participation and very positive feedback.”

    Cathy Smith, Director Human Resources,
    Algoma Central Corporation

Greg Schinkel

President - Front Line Leadership Systems, Author – “Employees Not Doing What You Expect” and “What Great Supervisors Know”

Greg Schinkel has had entrepreneurship in his blood since he started his first business as a teenager. He purchased his training business from his father Irwin back in 1992 and has grown it to be the number one trusted resource for HR managers in operational settings for training front line leaders to impact retention, engagement and operational performance.

Greg is the author and co-author of several leadership books including Employees Not Doing What You Expect, What Great Supervisors Know, and Fusion or Fizzle: How Leaders Leverage Training to Ignite Results. Greg’s book reached number two on the Globe and Mail’s Business Book Best Seller List.

As a Certified Speaking Professional, Greg has earned a designation held by only 10% of all speakers and trainers in the Global Speakers Federation. He is President-Elect of the Canadian Association of Professional Speakers.

Through his Leader Feeder podcast, YouTube channel and blog, Greg influences tens of thousands of leaders to achieve greater performance by engaging their team.

  • Lisa “Longball” Vlooswyk

    Peak Performance Expert,
    8-Time Canadian Long Drive Champion

    Drive Determines Distance
    Learning how YOUR DRIVE is the difference maker in your Professional & Personal Growth

    How Far Are You Willing to Go?

    Lisa is a Peak Performance specialist and she will share her journey with you, how she went from a high handicap recreational adult golfer to being ranked second in the World and one of the longest hitters on the planet. She will impart tips and insights about discovering what DRIVES you and how being clear and committed to that purpose determines how far you will go and what success you are able to achieve both personally and professionally.

    You’ll discover how to:

    • Motivate from Within – Identifying what are you passionate about and what truly DRIVES you
    •  Set Goals that Stick – Actionable strategies on how to set goals, challenge your limits and meet and exceed your targets
    • Overcome Obstacles – You WILL have setbacks and difficulties. Proven steps on how to persevere and thrive in challenging times
    • Collaborate – Teamwork and communication are vital to success. Learn the value of surrounding yourself with people who support you and how to support others

    “Lisa’s program was much more than a ‘motivational’ speech on change. It was an inspirational, energizing, and thought-provoking session that provided us with unique insights to prepare our leaders for change, stay motivated and focus on our ‘long’ game.

    Shelley Vandenberg, President at First Calgary Financial

Lisa “Longball” Vlooswyk

Peak Performance Expert, 8-Time Canadian Long Drive Champion

Lisa is an 8-Time Canadian Long Drive Champion, and has finished as high as 2nd in the World.  Lisa currently competes on the Golf Channel’s World Long Drive Association Tour. She is an LDA Tour Champion and Callaway Golf sponsored athlete.  Lisa was the first woman to ever hit it the length of 3 ½ NFL football fields in competition and currently holds the Canadian Women’s Long Drive record at 350 yards 2 feet 2 inches. Lisa recently won Golfweek Magazine’s Golf Fest Entertainer of the Year award.  In addition to her competitive career, Lisa is a Golf Journalist for several publications including Inside Golf Magazine and has had her own column in Golf Digest Canada.  Lisa uses her vast experience as a World Class athlete to be a successful keynote Peak Performance Speaker at Conferences and Conventions, is a Golf Entertainer for many Corporate/Charity Golf Tournaments across North America including PGA Tour and Champions Tour events and runs her own Golf School for Women both in Canada and the United States. Lisa’s entrepreneurial success was recognized when she was awarded the Bank of Montreal Celebrating Women award for Expansion and Growth in Small Business.

Lisa’s Clients include, TELUS, Bayer Crop Science, Circle K, Sysco, Shaw Communications, Royal LePage,  ivari, Aspen Properties, First Calgary Financial, Bridgeforce Financial Group, Advocis, Calgary Airport Authority, and Richardson Oilseed.

  • Jeff Mowatt

    Jeff Mowatt

    Customer Experience Strategist,
    Bestselling Author,
    Hall of Fame Business Speaker

    Pivoting your Whales
    Cross-selling to your best customers
    Discover how to leverage your existing business with current clients so that they do more business with you in your other lines. Learn how, as a result of that same conversation, your best customers will also refer more high-end business to you and your company.

    You’ll discover how to:

    • Clarify what makes your company different, and why that difference is worth paying for.
    • Ensure that customers remain loyal – other than by offering discounts.
    • Stimulate pre-qualified word-of-mouth referrals – without pestering your client for leads.
    • Deepen the trust and interdependency that customers have with you and your organization.

    “Jeff’s presentation brought incredible value to our company. He provided the clarity, consistency and concise messaging we needed to ensure the success of our new product rollout.”

    Ben Fisher, VP Marketing and Specialty Chemicals,
    WSI (Washing Systems Inc.)

Jeff Mowatt

Jeff Mowatt

Customer Experience Strategist, Bestselling Author, Hall of Fame Business Speaker

Treat yourself to this thought provoking session with bestselling author, customer experience specialist, and Hall of Fame business speaker, Jeff Mowatt.  A leading authority in his field, Jeff didn’t just read the book – he wrote it!  He’s the author of the best-selling books, Becoming a Service Icon in 90 Minutes a Month and Influence with Ease. He heads his own training company and has written and produced 13 multimedia training systems.  His Trusted Advisor® column has been syndicated and featured in over 200 business publications. Get ready to laugh and learn with Jeff as he shares simple communication tools to expand your business with your best customers.

  • Stephanie Staples

    International Motivational Speaker & Author

    Bringing your ‘A’ Game to Work and Life!
    If you’ve ever been tired, overwhelmed, or stressed and it’s not even lunch time yet, you’ll want to attend this session. Journey on this high energy, no holds barred presentation as Stephanie peels the layers back and exposes not only what you need to do to bring your ‘A’ game to your life and livelihood but how to do it – sustainably!

    Participants will:

    • Gather unique ways to inspire your staff and customers
    • Learn the 5 Principles for a life of success & significance
    • Gain ideas for improving relationships, managing stress and improving work-life balance
    • Discover techniques to apply to virtually any situation to increase resiliency & bounce forward!

    “Stephanie Staples ROCKED the HOUSE! I left feeling energized, motivated, and excited about what I could do to elevate my life both personally and professionally! More importantly, I left with a full set of useful tools to immediately implement the tools of the day.

    Carol Gervais, Controller, Dental Choice

Stephanie Staples

International Motivational Speaker, Author

Stephanie Staples is an international motivational speaker, author, columnist, syndicated radio show host, instructor and thought leader on the quantifiable benefits of personal empowerment.

She is host of the Your Life, Unlimited on Shaw TV and Corus Entertainment in Canada, founder of the nationally recognized ‘Life Support for Nurses & Healthcare Providers Wellness Retreats’, and columnist for various online and print publications. Stephanie is also author of When Enlightening Strikes – Creating a Mindset for Uncommon Success, as well her latest book, the soon to be released The Try Angle – A New Slant on Life.

Four reasons you & your leadership team should attend:

1Make price less relevant.

You already know that in today’s commoditized marketplace, your #1 competitive advantage is your team’s service. And it’s one of the few things you have total control over. This summit is for leadership teams who:

  • Want to create more memorable and meaningful relationships with their customers.
  • Don’t want to settle for merely “good enough.”
  • Want their company’s service to be valued – literally, over that of their competitors.

2Help Uber-proof your business.

Unless you are a government monopoly, chances are your business model may soon be – if it hasn’t already been – disrupted by some version of your industry’s Uber. That means to keep and grow your market share, your customers can’t be merely satisfied. They need to be fiercely loyal. Take advantage of this opportunity to step back from your daily activities and generate ideas to ensure your customers feel an emotional bond to your brand. And only to your brand.

3Create buy-in and take action.

You may have found that trying to introduce new ideas to an established business can be challenging. That’s why we encourage bringing your leadership team, and why we offer savings when you register groups of 6 people or more. Your decision makers get the same message at the same time, you can share ideas over lunch and during breaks, and you can move into action the very next day.

4Have some fun!

Ever been to a conference where you’re crammed shoulder to shoulder, forced to sit through somebody reading PowerPoint punishment in a monotone that has you wishing you were anywhere but there? Us too. That’s why all of the keynoters are professional speakers who know how to engage and entertain a business audience while sharing relevant ideas. The day will fly by; ending with you and your leadership team being re-focused and recharged.


8:00am – 8:30am Check-in
8:30am Summit opening and intro with host Jeff Mowatt
David Irvine: Authentic Leadership: It’s about Presence, not Position
Patricia Katz – Fueling Enthusiasm – Building a Culture of Appreciation
Greg Schinkel – Front Line Leadership Strategies for Service Excellence
Noon – 12:45pm Lunch (included with registration)
Stephanie Staples – Bringing your ‘A’ Game to Work and Life!
Jeff Mowatt – Pivoting your Whales – Cross-selling to your best customers
Lisa “Longball” Vlooswyk – Drive Determines Distance
4:30pm Close


The Winston Golf Club, 2502 6 Street NE, Calgary, AB. Canada T2E 3Z3


Standard – at the door or up to 6 days prior to Summit date – $1,095
Advance rate – 1-4 weeks prior to Summit date – $755 – Advance rate ends Nov 7th

Amounts are in Canadian dollars.

Groups: You’ll automatically receive 10% off the above rates when you register groups of 6 people or more.

ENROLMENT IS LIMITED – This event is now sold out! Please call or email to see if there are cancellations. 

To guarantee your seating register today by calling us at 1-800-566-9288, within Calgary 403-244-9094. Or Register Online:



You may cancel up to 30 days in advance and receive a full refund. You may switch registrants at any time.

Still not sure this is the right conference for your team?

Check out these comments from past Summit participants

“I learned so much today to help me grow as a leader. I’ll bring it all back and put into practice to strengthen my team.”

Rose Walker - Office Manager, City of Chestermere

“Everything was very relatable and beneficial for our company.”

Alex Chong - Parts Manager, Mikasa Automotive

“Loved the day! Great reminder of our client relationships and the impact of our actions and words.”

Crystal Sydora - Manager Client Services, Agriculture Financial Services Corporation

“Everything was impactful.”

Darrell Darvill - Darrell Darvill, Branch Manager, Central Air Equipment

“The wealth of information is extraordinary. I cannot imagine learning more about handling clients and employees in one day.”

Ryan Hansen - Parts Manager, Martin Motor Sports

“I’m returning to work feeling recharged and motivated to make a difference. Thank you!”

Cheryl Sherwin - Branch Managers, Servus Credit Union

“I’m excited to take back these techniques to engage and raise the positivity of my team.”

Justine Burns - Jobber

“All speakers were fantastic. I will be implementing these concepts both at work and in my personal life.”

Corrie Gardner - Sales Manager, Riverside Honda

“This experience helps me bring more positivity and energy to my work and home life.”

Chelsea Anderson - Assistant Manager, Bear Creek Animal Clinic