Bestselling Author, The Leader’s Navigator™

Authentic Leadership: It’s about Presence, not Position
Building a customer service culture doesn’t happen by accident. It requires intentional leadership. Remarkable customer experience is built on the foundation of solid relationships, engagement, and accountability – a remarkable employee experience. Fostering a customer service mind-set within your employees starts with a service mind-set toward your employees.

Take this opportunity to gain a new perspective on customer service from one of Canada’s most respected voices on leadership and organizational culture. Based on David Irvine’s most recent book, The Other Everest: Navigating the Pathway to Authentic Leadership, you will be inspired by a new view of who you are as a leader and a fresh vision of leadership that will ensure a great customer service culture.

You’ll discover how to:

• Inspire accountability for great customer service through increased trust, engagement, connection, and clarity.
• Empower your team to be customer service leaders.
• Amplify your leadership through a deeper authentic presence.
• Strengthen your leadership capacity and build an engaged, authentic culture – the foundation of customer service accountability.

“David instructed, guided and challenged our team in the area of leadership and accountability. His personal approach and deep insight kept us engaged and energized and we left that room as better leaders and more importantly, better people. If your team is looking for a challenge that will make a “real” difference in your business, David is the guy to help you.”

Michael Simms, VP Retail, Kent Building Supplies, a Div of JD Irving Ltd

Engagement Strategist, Best Selling Author,
Hall of Fame Speaker

Fueling Enthusiasm – Building a Culture of Appreciation
A recent survey reports that 64% of employees leave their jobs because they don’t feel valued. Don’t let this happen on your watch. You can become a more appreciative presence in the lives of others. Know that when you build a more appreciative workplace, you strengthen relationships in ways that maintain the loyalty of employees and clients alike.

You’ll discover how to:

• Cultivate a more appreciative mindset and tap into opportunities to express appreciation
• Avoid pitfalls and grow more confident when encouraging others
• Strengthen the power and impact of your appreciative comments
• Model the way by celebrating your own successes and contributions

When encouragement flows freely, relationships flourish, and positive results follow.

“Patricia hit the mark in what I look for most in a presenter; all attendees took away something useful to apply to their work and personal lives.”

Pam Bartoshewski, Controller,
Saskatchewan Trade & Export Partnership

President – Front Line Leadership Systems,
Author – “Employees Not Doing What You Expect” and “What Great Supervisors Know”

Front Line Leadership Strategies for Service Excellence
How to Engage Your Front Line Team to Deliver Exceptional Performance

Your front line leaders bring your company’s culture and values to life for your team members and for your customers. Apathy and disengagement can undo all the hard work you put in to build your business. Learn how to create a consistent, capable leadership team at the front line of your business and watch as retention, engagement, sales and profits soar.

You’ll discover how to:

• Tap into your own reservoir of resiliency to bounce back from adversity and fulfill your vision for your business.
• Create a positive team subculture that drives sales, customer retention and profits.
• Cascade your strategies and values consistently throughout your leadership team.
• Apply proven leadership principles to advance your career and create greater success in all areas of your life.

See why many of North America’s leading companies look to Greg and his team to improve the capability and consistency of their leaders in order to drive extraordinary performance.

“Our team can be skeptical of ‘soft skills’ training but Greg’s engaging style maintained a high level of participation and very positive feedback.”

Cathy Smith, Director Human Resources,
Algoma Central Corporation

Peak Performance Expert,
8-Time Canadian Long Drive Champion

Drive Determines Distance
Learning how YOUR DRIVE is the difference maker in your Professional & Personal Growth

How Far Are You Willing to Go?

Lisa is a Peak Performance specialist and she will share her journey with you, how she went from a high handicap recreational adult golfer to being ranked second in the World and one of the longest hitters on the planet. She will impart tips and insights about discovering what DRIVES you and how being clear and committed to that purpose determines how far you will go and what success you are able to achieve both personally and professionally.

You’ll discover how to:

• Motivate from Within – Identifying what are you passionate about and what truly DRIVES you
•  Set Goals that Stick – Actionable strategies on how to set goals, challenge your limits and meet and exceed your targets
• Overcome Obstacles – You WILL have setbacks and difficulties. Proven steps on how to persevere and thrive in challenging times
• Collaborate – Teamwork and communication are vital to success. Learn the value of surrounding yourself with people who support you and how to support others

“Lisa’s program was much more than a ‘motivational’ speech on change. It was an inspirational, energizing, and thought-provoking session that provided us with unique insights to prepare our leaders for change, stay motivated and focus on our ‘long’ game.“

Shelley Vandenberg, President at First Calgary Financial

Customer Experience Strategist,
Bestselling Author,
Hall of Fame Business Speaker

Pivoting your Whales
Cross-selling to your best customers
Discover how to leverage your existing business with current clients so that they do more business with you in your other lines. Learn how, as a result of that same conversation, your best customers will also refer more high-end business to you and your company.

You’ll discover how to:

• Clarify what makes your company different, and why that difference is worth paying for.
• Ensure that customers remain loyal – other than by offering discounts.
• Stimulate pre-qualified word-of-mouth referrals – without pestering your client for leads.
• Deepen the trust and interdependency that customers have with you and your organization.

“Jeff’s presentation brought incredible value to our company. He provided the clarity, consistency and concise messaging we needed to ensure the success of our new product rollout.”

Ben Fisher, VP Marketing and Specialty Chemicals,
WSI (Washing Systems Inc.)

International Motivational Speaker & Author

Bringing your ‘A’ Game to Work and Life!
If you’ve ever been tired, overwhelmed, or stressed and it’s not even lunch time yet, you’ll want to attend this session. Journey on this high energy, no holds barred presentation as Stephanie peels the layers back and exposes not only what you need to do to bring your ‘A’ game to your life and livelihood but how to do it – sustainably!

Participants will:

• Gather unique ways to inspire your staff and customers
• Learn the 5 Principles for a life of success & significance
• Gain ideas for improving relationships, managing stress and improving work-life balance
• Discover techniques to apply to virtually any situation to increase resiliency & bounce forward!

“Stephanie Staples ROCKED the HOUSE! I left feeling energized, motivated, and excited about what I could do to elevate my life both personally and professionally! More importantly, I left with a full set of useful tools to immediately implement the tools of the day.“

Carol Gervais, Controller, Dental Choice